CDR report problem in Operations Manager/Service Monitor 8.7

[Maciej Karpinski]

I'm testing Operations Manager/Service Monitor in lab right now and got a little problem.

When I configured everything from the begining I could do CDR reports and saw all calls in them but I renamed the cluster so it wouldn't just say StandAloneCluster. Everything except CDR Reports seems to work.

I can see that the data is sent from UCM to Service Monitor but if I try to maka a report it just says no records.

Is there any logs I can check to find out what i happening?

[Maciej Karpinski]

I found the problem, Even though I had applied config on the UCM after changing the name from StandAloneCluster to another name the calls in CDR were slill saved with cluster name StandAloneCluster.

Since this is a lab and I didn't have time for troubleshooting I restarted the publisher and after that the calls were marked with the new name and I could find them in the reports again.

[wangaiqiang]

according yr tips, i found out the root cause, thx so much!