Here is the problem, when we run a report it does not list the users calls under their name but rather under Attendant Console to which the phone is assigned as well. This happens with the ICD 2.x/3.x ID's as well.
Is there a way is resolve this or is it a "feature" of the reporting tool.
Unfortunately there is no way to resolve this issue when multiple LDAP (directory) users are assocaited to a device. CAR does an LDAP query to return the 1st user associated to a phone device, and this is not currently configurable. I believe the currently planned update to CAR is to have it classify the calls as belonging to all users associated with that phone device since 99% of the time it is 1 valid user and 1 "system" user like AC/ICD/RMUser etc.
CAR is a very basic reporting package, something like Mind CTI or ISI Infotel might serve you better. /Wes
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...