Hi!
Check that you are using only the "user id" under Mail ID. Please review these steps:
1. Choose System > System Parameters > Mail Parameters
2. In the Mail ID field, enter the e-mail identifier that will be used in the From field
when e-mails are sent (for example, smith1@abc.com, enter smith1 in the Mail ID field).
3. The Password field and the Confirm Password field automatically get populated with the
user password information.
4. In the Mail Domain field, enter the domain name for the server that runs the e-mail
system (that is, abc.com from the example in Step 2)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613.html#wp473482
5. In the Mail Server Name field, enter the mail server name or the IP address where the
mail server runs (for example, 192.168.10.0)
Please note that CAR does not support SMTP authentication, you must disable authentication on the SMTP mail server.
Hope this helps!
Regards,
Teresa.
Regards,
Tere.
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