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New Member

CDR reports truncated in both csv and pdf format

We are running CCM 3.3(2). When running either a billing report for all users or a QoS detail report for a month, the files are truncated stopping after just over 20,000 records. Is this the maximum number these reports can handle? Our users make over 20,000 calls in less than a week. Weekly reports could be generated but I would like have all the data in as few reports as possible.

Anyone have any suggestions, even including third party software?

Thank you.

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New Member

Re: CDR reports truncated in both csv and pdf format

Finally found the reference in the 4.0 Serviceablilty guide regarding the maximum number of records in the pdf and csv reports, 5000 and 20,000 respectively. This was why the files were being truncated.

Since the automatically generated reports are not reporting the data we need, if anyone has a suggestion of third party software, it would be appreciated.

We want to see every call,ingoing and outgoing for every extension on a daily or weekly basis.

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