Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CDR Softphone / Classical IP Phone

Hi,

When A softphone is associated to the same number as the normal IP phone ( A 7940 for example). Is there a way to distinguish in the CDR /CMR the calls that are done by the softphone and by the IP Phone ?

Regards

Frederic

1 REPLY
New Member

Re: CDR Softphone / Classical IP Phone

The phone types are listed in the CDR database in SQL under the 'origdevicename' & 'destdevicename' upon returning all tables. Alternatively export it to excel and it's all there too.

The only reservation is the way you've setup the CTI ports whether with a simple common name (thus easy search string) or not.

Hope this helps.

George.

145
Views
0
Helpful
1
Replies
CreatePlease login to create content