cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
256
Views
0
Helpful
1
Replies

CDR Softphone / Classical IP Phone

f-vanryckeghem
Level 1
Level 1

Hi,

When A softphone is associated to the same number as the normal IP phone ( A 7940 for example). Is there a way to distinguish in the CDR /CMR the calls that are done by the softphone and by the IP Phone ?

Regards

Frederic

1 Reply 1

8gsiaw
Level 1
Level 1

The phone types are listed in the CDR database in SQL under the 'origdevicename' & 'destdevicename' upon returning all tables. Alternatively export it to excel and it's all there too.

The only reservation is the way you've setup the CTI ports whether with a simple common name (thus easy search string) or not.

Hope this helps.

George.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: