Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

CDR web pages not found. CCM 3.3(2)spC

Hello.

We have CDR installed, it is putting data in CDR records and ART database but the web pages are not found.

We have uninstalled, and re-installed CDR many times. This problem was existant since original install. OS was 2004.2-3spJ originally but we've upgraded to OS 2004.2-5sr5 as of most recent with same issue.

The web page directories are there, and exactly setup as on other working customers systems. See no differences. No errors in event logs.

Any one have ideas? The next thing were going to do is uninstall it on publisher and install it on subscriber. But then we'll lose the database since it is on publisher. We can query it manually with MS SQL tools. We'd also rather not do this to save on processor usage on subscriber.

Thanks.

3 REPLIES
Silver

Re: CDR web pages not found. CCM 3.3(2)spC

The first thing to do is to make sure CDR recording is enabled on both the publisher and subscriber. Go to Service->Service Parameters and select one of the servers. Then select Cisco CallManager and make sure "Call Diagnostics Enabled" and "CdrEnabled" are both set to True. Go back and select the other server and check the same 2 parameters. If both of those are set to True on both servers then you should have CDR data. We can confirm this by querying the database directly. For more troubleshooting tips refer:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guide09186a00800b5dfe.html

Re: CDR web pages not found. CCM 3.3(2)spC

The data is there, and all is good. The problem is the CDR web page tool when launched saids page not found.

Cisco Employee

Re: CDR web pages not found. CCM 3.3(2)spC

Please post the complete error you are getting in the web page.

Also, you may want to look in the IIS log (c:\winnt\system32\logfiles\w3svc1) to see if there are other errors generated at the time you try to access the CAR web pages. Please post these errors as well.

Kev

85
Views
0
Helpful
3
Replies