CER Onsite Alerts Customization for Customer (CER v1.2(3)
I am installing a CER system for a customer who already has an onsite Security team. They would like all 911 calls to first go to their onsite security extension (87171). The company employees have instructions to dial this number (not 911). This is a large campus and when the security staff receives the 911 call, they dispatch an internal medical team and escort the local Fire Department and/or Police to the appropriate bldg/area.
Is this possible? I know a user can diall 911 and be forwarded(routed) to the internal response team but, can it work the way the customer wants it?
They would also like the onsite security personnel to receive notification pop-ups on their web browser(s)... I know it can be sent to a pager and/or email but a browser?
Please advise so I can correctly design/configure.
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