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Community Member

Change default to extension number rather than name

Using Unity 2.4.6.161. When subscribers call in and want to leave a message to another subscriber or distribution list, it asks for the name first. Is there a way to change the default so it asks for the extension first?

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Community Member

Re: Change default to extension number rather than name

I don't think there is a way to change it, but when it says to spell the name of the subscriber just hit # # and it will ask you for an extension instead.

Cisco Employee

Re: Change default to extension number rather than name

Yes, on the conversation page in the SA you can change the default to extension if you like - this can be done in Bulk Edit for large numbers of users across the boards if you like.

Community Member

Re: Change default to extension number rather than name

Thanks Jeff. That utility is the greatest.

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