I am new in this forum and I hope that I can explain my problem clearly and that somebody can help me.
I would like to change the functionality of the ?-button so that the phone users can call the helpdesk immediately if they press this button.
Therefore I've changed the Information URL (old: .../GetTelecasterHelpText.asp) against a new one (.../helpdesk.asp).
In this file I try to realise the new functionality with the "<CiscoIPPhoneExecute>" tag.
My problem is now, if I press the ?-button the call isn't executed immediately. On the display appears still "Select a key for more Info..." and when I press a key the information 'window' is displayed and it shows my xml tags.
Therefore I would like to know if anybody has an idea how I can execute the call immediately after pressing the ?-button? Or rather why still appears the information text and information 'window'?
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