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Change the number of rings on IPCC Express

When a call comes in and if the agents do not pick the call before 3 rings, it again goes back to queue. Can we change the number of rings from 3 to 6 before the call goes back to queue.

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Bronze

Re: Change the number of rings on IPCC Express

Hi Murthy,

You can specify the timeout on the Select Resource Step, by default its set to 10 secs you can change it to whatever value you need.

If you are having an old version of ICD, there is another method of changing this value,

Go to c:\program files\wfavvid

Open the file subsystemrmcm.properties in a notepad, change the following field,

com.cisco.wf.sybsystems.rmcm.connectTimeout=12000

which is bydefault set to 1200 msec which is about 3 rings, so in your case you can set it to 24000.

After you save this file, stop and start the engine and let me know if it works.

HTH

2 REPLIES
Bronze

Re: Change the number of rings on IPCC Express

Hi Murthy,

You can specify the timeout on the Select Resource Step, by default its set to 10 secs you can change it to whatever value you need.

If you are having an old version of ICD, there is another method of changing this value,

Go to c:\program files\wfavvid

Open the file subsystemrmcm.properties in a notepad, change the following field,

com.cisco.wf.sybsystems.rmcm.connectTimeout=12000

which is bydefault set to 1200 msec which is about 3 rings, so in your case you can set it to 24000.

After you save this file, stop and start the engine and let me know if it works.

HTH

slu
New Member

Re: Change the number of rings on IPCC Express

Hi, HTH

The default timeout is 10ms but you can't change to whatever value you need. The rule here is that you have to make sure that This value must be lower than the Call Forward No Answer timeout in Cisco CallManager.

slu

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