Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Changing ringtone on 7920

We have the 7920 Wireless phones with FW 7920.4.0-03-01.

All we want to do is change the ringtone but whatever we select it always plays the default beep.

Need to select one of the Load Ringtones we have available for a noisy warehouse environment. It really shouldn't be this hard to change a ringtone.

Hall of Fame Super Red

Re: Changing ringtone on 7920

Hi Janet,

Here is the suggested method for the 7920/Loud Ringer;

Downloading Loud Ring Tones

The Cisco Wireless IP Phone 7920 running on Cisco CallManager Release 3.3(3) SR 1 or later provides support for special loud ring tones. The loud ring tones play at 136 dBA after being initially played at 125 dBA for 2 seconds; these are intended for use in noisy customer environments that require loud ring tones.

To load the loud ring tones on the Cisco Wireless IP Phone 7920, follow these steps:



Step 1 Download the loud ring tones zip file and Readme file from CCO

Step 2 Extract the ring tone files to your hard disk.

Step 3 To stop the TFTP service, from Cisco CallManager Administration, choose Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Stop .

Step 4 Back up your current ring list file (ringlist.xml) because the new ring list file might not include all of your ring tones.

Step 5 Upgrade the Cisco Wireless IP Phone 7920 to the latest version firmware image file.

Step 6 Copy the special loud ring tone files (loudxxx.raw) and the associated ringlist.xml file into the C:\program files\Cisco\TFTPPath directory on the Cisco CallManager server.


Note You must copy the ring tone files, not move them. If the ring tone files are moved, they will not inherit the correct permissions.


Step 7 To restart the Cisco TFTP server, choose Applications > Serviceability> Tools > Control Center. Right-click Cisco TFTP and click Restart

Step 8 To download and select a loud ring tone as the current ring tone, power on the Cisco Wireless IP Phone 7920.

Step 9 Choose Menu > Phone Settings > Ring Tones > Download Ring Tone. The loud ring tones (loudxxx.raw) should be available for download on the phone.

Step 10 From the Download Ring Tone list, scroll to and select the desired loud ring tone. A check mark appears by the active ring tone.

Step 11 From the Cisco Wireless IP Phone 7920, choose Menu > Profiles to adjust the ring volume.


Note Make sure the ring volume is tuned to the maximum setting. Alternatively, you can choose the "Outdoors" profile, which has the maximum volume setting preset.

From this good doc;

Hope this helps!


CreatePlease login to create content