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New Member

Changing Unity Search Root

I have EX5.5 and Unity 4.02 and would like to import users from other sites in my exchange organization. Can someone help with the reg key that needs to be modified. I noticed that there are are several key in the registry that contain the search root HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchEx55\1.00\MailUsers\SearchRoot


HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchEx55\1.00\MailboxStores\SearchRoot


HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchEx55\1.00\Locations\SearchRoot


HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchEx55\1.00\DistributionLists\SearchRoot

So.. Which regkeys should be changed to allow Exchange users from other site within the Org. to be imported into unity. (and function properly)

I downloaded the Advanced settings tool from answer monkey according to a TAC page and I was unable to locate the option to change it in the utility.

So what will allow me to import from other sites?

Many thanks!

Cisco Employee

Re: Changing Unity Search Root

You can't import users from other sites - in Exchange 5.5 you have to have at least one Unity server in each site that contains users you want to be subscribers. Cross site functionality on a single Unity server is not possible.

New Member

Re: Changing Unity Search Root

Unfortunately, Thank you.

I imagine this is because Site to site communication is SMTP vs. MAPI?

Can you do it in Exchange 2003 as we will be upgrading next year?

Cisco Employee

Re: Changing Unity Search Root

Once you get to AD (Ex2K, Ex2K3) these limitation don't apply - you don't want to span routing groups (since routing groups are designed to define well connected systems) but other than that you can have single Unity servers supporting multiple domains/OUs and the like no problem.

Yes, the limitations with MAPI prevent cross site logins using the "super user" account mechanism - you could do it with IMAP but that would require we have every user's login name/PW pair to monitor everyone's mailbox - not ideal by a long stretch.

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