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Cisco Employee

Changing Unity System Prompts

In Unity as we have the capability to change all Greetings for the Call Handlers and Subscribers (seeing that these are merely *.wav files), is there a way to change/re-record the System Prompts within Unity....seeing that these are also *.wav files. <br><br>This would give the Enterprise ABC, the ability to have a Uniform voice being heard throughtout the entire Unity System.....adding the personalized touch.<br><br>NOTE: I understand that these wav files are in the Commserver subdirectory but it is NOT obvious which wav filename corresponds to which exact System greeting/prompt.<br><br><br>TIA<br><br>

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Re: Changing Unity System Prompts

Folks have played with this and it is possible but we (Cisco) don't support changing the system prompts in Unity. Therefore we don't have a map of when greetings are played, TAC won't help you do it, etc. Also, during the upgrade process the custom prompts will be overwritten. I think you might find that custom prompts would end up being more trouble than they are worth.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

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