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Changing User ID in Call manger

How do you change a user id in call manager without deleting the user. Everytime someone gets married, I have to delete the user and readd the user and they loose all there services, such as "My fast dials".


Jeremy Land

  • Other Collaboration Voice and Video Subjects

Re: Changing User ID in Call manger

i'm afraid there's no facilty to change user id, the only way is to delete them then recreate them

Cisco Employee

Re: Changing User ID in Call manger

The subscribed services are kept in the SQL database, not in the directory. So if you delete a user, then create another user and associate the phone to the new user, I think the services will still be there.

However, in the case of a service such as My Fast Dials, remember that it is up to the user to enter the username and PIN on the CCMUser page when subscribing, so even if you were able to rename a userid, they would still have to login with the new userid and change how they were subscribed to this service.

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