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Community Member

checking for logged in users in a script?

Is there any way to check for logged in agents in a CRA 3.0 script? What I need to have happen is the queue redirect calls somewhere else once all agents log out for the day.

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Community Member

Re: checking for logged in users in a script?

I'm assuming that you are using IPCC here.

Typically, the way to accomplish this is to either translation route to the VRU with the CM as the routing client, and use the ICM scripting to prequalify the call (meaning, check for logged in agents) prior to shipping it off to the VRU for queue treatment.

Hope this helps...

Community Member

Re: checking for logged in users in a script?

nope, not using IPCC -- Just Enhanced ICD 3.0

Blue

Re: checking for logged in users in a script?

Yes you can do this using the "Get Reporting Statistic" step in the CRA editor. Get the number of agents, if = 0 send to after hours or another queue, if >=1 send to next available agent.

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