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cicso callmanager attendant console

i have installed this product on our server. i cant get the client software to connect to the phone i have looked at the debug s and there point to bad username password. but i am using the global directory password to login and i know this is correct username and password. i have deleted all pilot points and and all things related to the old web addentdant stuiff. i am stuck here the debug cheers

1 08/06 13:22:42.131 DEBUG New trace level: DEBUG

2 08/06 13:22:42.131 INFO

3 08/06 13:22:42.131 INFO **************************************

4 08/06 13:22:42.131 INFO ****** Attendant Console Client ******

5 08/06 13:22:42.131 INFO * Version : 1.1(2a)

6 08/06 13:22:42.141 INFO * Built on : Sun Jun 30 12:32:38 PDT 2002

7 08/06 13:22:42.141 INFO **************************************

8 08/06 13:22:42.141 INFO

9 08/06 13:22:42.141 DEBUG Command Argument 0: C:\Program Files\Cisco\Call Manager Attendant Console\bin\ACClient

10 08/06 13:22:42.842 INFO toolTip Delay = 150

11 08/06 13:22:42.862 DEBUG LineState Listener initialized:

12 08/06 13:22:43.433 DEBUG New trace level: DEBUG

13 08/06 13:22:43.463 INFO ACClientCommunication initConnection

14 08/06 13:22:43.493 DEBUG Checking RMI port 1101 on server: 151.133.79.198

15 08/06 13:22:43.894 DEBUG RMI standard port bound: //151.133.79.198:1101/ACServerClientCommunication

16 08/06 13:22:43.894 INFO Client communication is in service

17 08/06 13:22:44.465 DEBUG Comparing jtapi.jar checksums on client and server.

18 08/06 13:22:44.465 INFO ACClientCommunication getJtapiJatCheckSum

19 08/06 13:22:44.475 DEBUG Checksums match. File not copied from server.

20 08/06 13:22:44.475 INFO ACClientCommunication getDevices DN: 21032

21 08/06 13:22:44.635 INFO Found device: SEP0008E37F9F94 for DN: 21032

22 08/06 13:22:44.635 INFO ACClientCommunication getCMList

23 08/06 13:22:44.635 INFO Got CM List:

24 08/06 13:22:44.635 INFO 151.133.79.198

25 08/06 13:22:44.635 DEBUG Loading dial/directory lookup rules...

26 08/06 13:22:44.645 INFO ACClientCommunication getFileChunk FileName: etc\DialRules.xml

27 08/06 13:22:44.685 INFO ACClientCommunication RemoteException: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is:

java.rmi.RemoteException: Error reading file: java.io.FileNotFoundException: etc\DialRules.xml (The system cannot find the file specified)

28 08/06 13:22:44.705 ERROR Error reading dial rule file: etc\DialRules.xml

29 08/06 13:22:44.705 ERROR org.xml.sax.SAXParseException: Document root element is missing.

30 08/06 13:22:44.715 ERROR Error reading dial rule file: etc\DialRules.xml

31 08/06 13:22:44.715 ERROR org.xml.sax.SAXParseException: Document root element is missing.

32 08/06 13:22:44.715 DEBUG Loading dial/directory lookup rules done

33 08/06 13:22:49.652 INFO ACClientCommunication login: Username:darvinappanah Device: SEP0008E37F9F94

34 08/06 13:22:49.733 INFO Login successful

35 08/06 13:22:49.793 DEBUG UserSettings xml:

<?xml version="1.0" encoding="UTF-8"?><AttendantConsoleUserSettings user="darvinappanah"><SavedAt timestamp = "Tue Aug 06 13:20:02 BST 2002"/><SpeedDialGroup name="Sample Group"><SpeedDialEntry><Name>Jim Jones</Name><TelephoneNumber>12345</TelephoneNumber><Notes>This is a sample entry</Notes></SpeedDialEntry></SpeedDialGroup><MainframeWindowPosition><STATE>3</STATE><X>153</X><Y>55</Y><MINIMIZED_X_TAG>0</MINIMIZED_X_TAG><MINIMIZED_Y_TAG>0</MINIMIZED_Y_TAG><WIDTH>778</WIDTH><HEIGHT>596</HEIGHT></MainframeWindowPosition><DirectoryWindowPosition><STATE>3</STATE><X>2</X><Y>233</Y><MINIMIZED_X_TAG>0</MINIMIZED_X_TAG><MINIMIZED_Y_TAG>0</MINIMIZED_Y_TAG><WIDTH>765</WIDTH><HEIGHT>245</HEIGHT></DirectoryWindowPosition><DirectoryWindowFont>3</DirectoryWindowFont><DirectoryTableHeight>0</DirectoryTableHeight><SpeedDialWindowPosition><STATE>3</STATE><X>381</X><Y>2</Y><MINIMIZED_X_TAG>0</MINIMIZED_X_TAG><MINIMIZED_Y_TAG>0</MINIMIZED_Y_TAG><WIDTH>386</WIDTH><HEIGHT>231</HEIGHT></SpeedDialWindowPosition><SpeedDialGroupIndex>0</SpeedDialGroupIndex><SpeedDialWindowFont>3</SpeedDialWindowFont><SpeedDialTableHeight>0</SpeedDialTableHeight><SmartLineWindowPosition><STATE>3</STATE><X>2</X><Y>2</Y><MINIMIZED_X_TAG>0</MINIMIZED_X_TAG><MINIMIZED_Y_TAG>0</MINIMIZED_Y_TAG><WIDTH>380</WIDTH><HEIGHT>231</HEIGHT></SmartLineWindowPosition><SmartLineWindowFont>3</SmartLineWindowFont><SmartLineTableHeight>0</SmartLineTableHeight><ColorScheme>Default</ColorScheme><ToolBarPosition>top</ToolBarPosition><PopToTop>false</PopToTop><ShortcutKeys><Shortcut command="5"/><Shortcut command="1"/><Shortcut command="4"/><Shortcut command="21"/><Shortcut command="13"/><Shortcut command="14"/><Shortcut command="15"/><Shortcut command="10"/><Shortcut command="11"/><Shortcut command="22"/><Shortcut command="60"/><Shortcut command="61"/><Shortcut command="62"/><Shortcut command="63"/><Shortcut command="64"/><Shortcut command="101"/><Shortcut command="102"/><Shortcut command="103"/><Shortcut command="104"/><Shortcut command="105"/><Shortcut command="80"/><Shortcut command="30" control="1" key="68"/><Shortcut command="31" control="1" key="65"/><Shortcut command="32" control="1" key="72"/><Shortcut command="40" control="1" key="76"/><Shortcut command="35" control="1" key="88"/><Shortcut command="37" control="1" key="84"/><Shortcut command="38" control="1" key="80"/><Shortcut command="39" control="1" key="67"/><Shortcut command="50"/><Shortcut command="51"/></ShortcutKeys></AttendantConsoleUserSettings>

36 08/06 13:22:49.803 INFO Successfully read user settings for: darvinappanah

37 08/06 13:22:50.474 INFO ACClientCommunication getLines Device: SEP0008E37F9F94

38 08/06 13:22:50.534 INFO Got 1 lines from server

39 08/06 13:22:50.534 INFO Adding line: 21032

40 08/06 13:22:52.226 WARN Cannot find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

41 08/06 13:22:52.226 WARN Cannot find key: Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

42 08/06 13:22:52.246 INFO Subscribing to line state for group: Sample Group

43 08/06 13:22:52.347 INFO ACClientCommunication getSupportPark

44 08/06 13:22:52.357 DEBUG Call park not supported. Removing GUI elements for call park.

45 08/06 13:22:52.357 INFO ACClientCommunication getSupportPark

46 08/06 13:22:52.457 DEBUG ACLines: SpeedDial line(s) changed. numEntries: 1

47 08/06 13:22:52.927 DEBUG Sending subscription form IPAddress: 192.168.200.184, uPort: 2086, numEntries: 1

48 08/06 13:22:53.188 DEBUG UserList load thread not active...

49 08/06 13:22:53.248 DEBUG JTAPI Version:1.2(1.29)

50 08/06 13:22:53.248 DEBUG ACClientTelephonyMgr.init().

51 08/06 13:22:53.248 INFO ACClientCommunication getSupportPark

52 08/06 13:22:53.288 INFO ACClientCommunication getTelephonyParameters

53 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init()-> ctimgr[0]:151.133.79.198

54 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): username: ac

55 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): redirectCSS: true

56 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): keepOriginal : true

57 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): resetOriginal : true

58 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): ctiReqTimeout : 15

59 08/06 13:22:53.288 DEBUG ACClientTelephonyMgr.init(): Getting Provider.

60 08/06 13:22:53.298 DEBUG ACClientTelephonyMgr.init(): Got Provider.

61 08/06 13:22:54.219 INFO User list load started

62 08/06 13:22:54.219 INFO ACClientCommunication getFileChunk FileName: UserLists\CorporateDirectory.txt

63 08/06 13:22:54.239 INFO ACClientCommunication RemoteException: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is:

java.rmi.RemoteException: Error reading file: java.io.FileNotFoundException: UserLists\CorporateDirectory.txt (The system cannot find the file specified)

64 08/06 13:22:54.239 INFO ACClientCommunication getFileChunk FileName: UserLists\AutoGenerated.txt

65 08/06 13:22:54.259 DEBUG File: UserLists\AutoGenerated.txt, copied: 825, offset: 825

66 08/06 13:22:54.259 INFO ACClientCommunication getFileChunk FileName: UserLists\AutoGenerated.txt

67 08/06 13:22:54.269 DEBUG Loading corporate directory imported from server.

68 08/06 13:22:54.630 INFO User list loaded. numEntries: 18

69 08/06 13:22:56.042 INFO User list Last Name sort complete.

70 08/06 13:22:56.042 INFO User list First Name sort complete.

71 08/06 13:22:56.062 INFO User list Department sort complete.

72 08/06 13:22:56.062 INFO User (first) level transition list built.

73 08/06 13:22:56.062 INFO User (second) level transition list built.

74 08/06 13:22:56.072 INFO Department transition list built.

75 08/06 13:22:56.072 DEBUG Department data marked for update later.

76 08/06 13:22:56.072 DEBUG Populating department data

77 08/06 13:22:56.072 DEBUG Department selection changed: - Select One -

78 08/06 13:22:56.082 DEBUG Populating department data done

79 08/06 13:22:56.232 INFO Error in connecting to provider: 151.133.79.198: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- bad login or password.: will retry in 5 seconds.

80 08/06 13:23:01.650 INFO Error in connecting to provider: 151.133.79.198: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- bad login or password.: will retry in 5 seconds.

81 08/06 13:23:07.139 INFO Error in connecting to provider: 151.133.79.198: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- bad login or password.: will retry in 5 seconds.

82 08/06 13:23:12.607 INFO Error in connecting to provider: 151.133.79.198: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- bad login or password.: will retry in 5 seconds.

1 REPLY
New Member

Re: cicso callmanager attendant console

Hi,

Have you create the 'ac' account with password '12345' and associated it with all required devices ?

Take a look at

http://www.cisco.com/univercd/cc/td/doc/product/voice/attendnt/call_att/ccmac111.htm

Best regards,

Marc

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