CID not being transmitted to the handsets

[richardfu]

Have intermittent problems with CID not being

transmitted to the handsets. It doesn't seem to be a consistent problem

but occurs in perhaps 10-20% of the calls. We've tried to individually

call the 8 PSTN lines externally to see if any particular one is at

fault but it doesn't seem to be restricted to one line.

Thanks,

[beth-martin]

You might be running into a bug here. Check the bug CSCdr57624

[richardfu]

Thanks for the comments, I checked from Cisco Bug Toolkit, got the following information:

Sorry -- The defect you have requested CSCdr57624 cannot be displayed.

This may be due to one or more of the following:

The defect number does not exist.

The defect does not have a customer-visible description available yet.

The defect has been marked Cisco Confidential.