can I pick and choose which phones in the office have supervisor rights?
The reason I would like to jump right on opposed to the conference is that our calls are very heated business to business boiler room type calls. A few seconds in pause while the rep is doing the conference would most likely cause a hangup from the prospect.
Maybe we just to work on using the conference feature more habitually.
Certainly the "barge" feature might fit your needs here. In order to set up Supervisor rights for different phones, the agents will have to run Cisco Supervisor Desktop (instead of Cisco Agent Desktop).
I've read a number of reports that indicate Agent Desktop and Supervisor Desktop don't always co-exist on the same machine nicely, your mileage may vary. (If you encounter problems, uninstall CAD from a test machine).
Alternatively, try using the hot-key combinations with CAD to see how low your staff can get their conference time. Our people can complete a conference to an internal number in under a second, although there was an initial learning curve!
In CAD, with the application in the foreground, control-F initiates a conference.
The dial pad appears, and our people use the keypad to dial the internal extension.
Press "enter" once to execute the call, and "enter" again to conference.
This does introduce a moment of hold music on the line, which might be a concern for you. To make it seamless, change your "network music on hold" (as opposed to User-hold) to silence.
This will affect parked calls and conference transfers as well -- if that's a problem start your audio clip with a second of silence and then fade in to the music.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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months, and back again in the fall, in order to make b...