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Cisco 7940 phone - lock out handset

Hi,

is it possible to lock out the handset, we use IPPC Enterprise and want to stop our call centre agents from using the handset for making calls. Instead we want to force them, to use the dialing function in the CTI OS application, with the result being that we can report through webview on outbound call usage against agent ID.

Have heard we might be able to do this via an ACL on the phone vlan interface wherein we may be able to deny CED's (Caller entered digits) Would apprecaite any help with this or any other suggestions.

Regards

1 REPLY
Bronze

Re: Cisco 7940 phone - lock out handset

Norm:

We were looking for the same result and ended up removing the handsets altogether during training. This helped to communicate the need to use the CTIOS/CAD interface with the headset.

This may be another option for you.

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