is it possible to lock out the handset, we use IPPC Enterprise and want to stop our call centre agents from using the handset for making calls. Instead we want to force them, to use the dialing function in the CTI OS application, with the result being that we can report through webview on outbound call usage against agent ID.
Have heard we might be able to do this via an ACL on the phone vlan interface wherein we may be able to deny CED's (Caller entered digits) Would apprecaite any help with this or any other suggestions.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...