Cisco Agent Desktop 7.0

[nixon1234]

Got a few reports of help desk folks getting booted from desktop agent in the past week or so. Gives reason code 32760 which is logout but not sure why they would get bumped out to begin with

[Hythim Ali El Hadad]

Hi,

The reason code:32760

The system issues this reason code when an agent logs in and is automatically placed in the Not Ready state.

you can check this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

thanks

[Abdulbaseer Mohammed]

Hello Nixon,

32760 is normal reason code.

The agents are logged in but in Not Ready state.

This is normal for Cisco Agent Desktop (CAD). CAD minimizes after succesfull logon. If you ask users to look on their task bar below should find the open window minimized they can then open it and make themselves ready or logout etc.

Another way is ask the Supervisors to check their status.

You can post call center related issues in contact center forum for faster response.

Please rate helpful posts.

Thanks,

Baseer.