I have CRS 3.1(2) against CallManager 3.3(3). I have approx 30 agents using cisco agent desktop. On several of the agents pc's, when they login to Agent Desktop, the softphone comes up fine. However, the enterprise data window and call/chat window do not come up and gives an error for both. The error is "Cisco Agent Desktop was unable to properly initialize". Has anyone seen this before? It seems to happen intermittently, and only to a few agents.
Problem:- When I start Agent, I get two messages, one for Enterprise Data and the other for Call/Chat. The message is identical for both and reads, Cisco Agent Desktop was unable to properly initialize.
Solution:- Looks like the appropriate dll is not registered properly. Below is the procedure.
You must register the file fastcallserverproxy.dll with the system.
To do this, open a DOS session (click StartPrograms
Command Prompt) and navigate to the folder that contains fastcallserverproxy.dll (typically this is C:\Program Files\Cisco\Desktop\bin). At the prompt type:
Thanks Venkat. I tried that last week and got an error message that it failed to load the dll. It could be a permissions issue with the user not having rights to load the driver, but I can't find any documentation on whether that's the case.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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