Cisco Agent Desktop

[jamjam200]

I have ipcc express 4.05 I am trying to install CAD, each time I enter the ip address of the CRS a notification alerts me that the "parameter incorrect"

I can ping / reach and access the CRS server from this PC. any idea why I keep getting this message?

[Erick Bergquist]

Are you able to install it on other PCs?

Do you have IE7 installed on your PC? If so, there is issue discovered and you'll need to go back to IE6.

[thisisshanky]

If the CRS version is 4.0(5), it should support IE7, thats what i was told from the ICD mailer list. Are you sure its 4.0(5) or is it 4.0(4)?

[Erick Bergquist]

Yea, you are right shanky. I think the original poster made a typo since they said on the ICD mailer IPCC Express 4.0(5) was going to be out in December if I recall correctly.

Maybe they have 4.5 for use with CCM 5.

[jamjam200]

hi guys

Yes sorry I have 4.04 and am using IE.7 , is there a fix ? or will I have to roll back to IE.6

Thanks

[Erick Bergquist]

Yes, you need to roll back to IE6. 4.0(5) fixes issues with IE7 but that isn't out until later.