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New Member

Cisco Anonymous Alarms on Subscriber

HI all,

I have recently update the windows hotfixes on the CCM pub and sub to "sr7". I found that an Error(see below) appeared in event viewer of "CCM sub" every few seconds.The function of CCM seems ok.

Would anyone give me some idea or solution on this error?

-----------------------------------------------

Note:

Source: Cisco Anonymous Alarms

Category: None

Event ID:3

Description:

Error: UNKNOWN_ALARM:kErrorNotCDRPrimary

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Thanks a lot!

1 REPLY
New Member

Re: Cisco Anonymous Alarms on Subscriber

Hi,

The problem is that you are running the CDR Insert service on the subscriber as well as the publisher. The pub inserts the CDR records into the SQL database, and the default path for CDR records (cluster wide) is a UNC path on the Publisher. To correct this problem, switch off/deactivate the CDR Insert Service on the subscriber. Go to the CCM Control Center on the sub and stop the service, and then deavtivate it in Call Manager Service Activation.

HTH

Bill.

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