HI i need help with cisco contact center
i have 10 operators
i need some phone number like hot line
for inside users i mean users call to the one number call became to the call center operators . little PBX all have this functions but i can't find in the cisco
What infrastructure do you have?
Do you have callmanager?
Do you have IPCCX?
NB: If all you have is callmanager..
You can use a hunt-group to achieve this.
What version of callmanager do y ou have...I can guide you through how to ocnfigure this