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Cisco Call Manager Attendant Console error

When I try to transfer an incoming call to a mobile phone with this software I can't do it.

What's happening?.

1 REPLY
Hall of Fame Super Red

Re: Cisco Call Manager Attendant Console error

Hi Carlos,

A couple of things to check;

1. Is this happening only to the AC user, or all phones?

2. If this is happening to random phones it is probably a CSS issue.

3. If this is happening to all phones perhaps you have "Block external call transfer" set to true. Have a look at the following doc;

Setting the Block OffNet to OffNet Transfer Service Parameter

The Cisco CallManager clusterwide service parameter Block OffNet to OffNet Transfer allows administrators to prevent users from transferring external calls to another external number. This parameter specifies values as True or False. Setting the parameter to True blocks external calls from being transferred to another external device. The default value specifies False. You modify the Block OffNet to OffNet Transfer service parameter by using the Service Parameters Configuration window.

When a user tries to transfer a call on an OffNet gateway or trunk when the service parameter Block OffNet to OffNet Transfer is set to True, a message displays on the user phone to indicate that the call cannot be transferred.

Migration from Cisco CallManager release 3.3(4) to Release 4.1

To block the transfer of external calls to external devices in release 3.3(4), the system uses service parameter Block External to External Transfer. The value of this parameter (True or False) will migrate to the new service parameter, Block OffNet to OffNet Transfer, when upgrade to release 4.1 occurs.

From this doc for CCM 4.1.3;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3aa2.html

Hope this helps!

Rob

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