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Cisco CME cme-b-acd-2.1.0.0 TCL Script Dial by Name

Is there a feature or work around to get a dial-by-name option when using the cme-b-acd-2.1.0.0 TCL Script such as:

param dial-by-name

There only appears to be a param dial-by-extension option. My users would also like to have the dial-by-name feature.

Thanks

1 REPLY

Re: Cisco CME cme-b-acd-2.1.0.0 TCL Script Dial by Name

I guess you could create a dial-by-name tcl script and include that as part of the menu option. Currently only a dial by extn script is included. If you have CUE, there are dialbyname scripts available for CUE. Download that, upload them to the CUE and associate an AA pilot with that script. Call that pilot from the BACD menu, to get dial by name facility.

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