Cisco Desktop Administrator and ANI in IPCC Enterprise

[rnarayana]

Hello,

In IPCC Cisco desktop administration allows to display the ANI ,DNIS to the agent .Does any one know from where does Cisco desktop administration pulls this information?

Thanks in advance.

[a-vazquez]

May be the following document has some information:

Cisco Desktop Administrator User Guide

Cisco Desktop Product Suite 4.5 (ICD)

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1693/ccmigration_09186a008019400e.pdf

[lpezj]

You can set up this information, and new variables, from Cisco Desktop Administrator.

You can see ANI and DNIS and create new values from 'Enterprise Data Configuration'. To access this variables from Cisco Agent Desktop you have to set them up in 'Desktop Configuration' -> Work Flow Groups' -> Agents -> (for example) default, press the 'User Interface Button' and select the values in the 'Show Data Fields' tab.

Hope this information could be useful.

Juan Luis López Calabuig

Cystelcom Sistemas S.A.

Spain

[rnarayana]

Thanks a lot for your response.

I know how to set up this information.What I wanted to know was from where does the desktop administrator pull this information.