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Cisco ICM Software Blended Agent Setup and Configuration

I'm looking for the location of this document, which is referred to in the 4.6 release notes.

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New Member

Re: Cisco ICM Software Blended Agent Setup and Configuration

The document does exist, as a confidential EFT document. There was a link for it on July 24, but I can't seem to find the link now. But, the document does exist...I would suggest contacting your channel liaison to obtain a copy.

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