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Cisco IP IVR forward calls to Unity

We have a lab setup with CCM 3.1, Cisco IP IVR and Unity 2.4.6. Everything is working fine, other than the following mistery : Calling from extension 1001 to IVR, select one of the option to redirect call to an extension, we entered 1002 as the extension to be forwarded to. After 3 rings with no answer at extension 1002, we expect the call to be forwarded to mail box of 1002 in Unity, but instead, the call was forwarded to the voice mail box of 1001. It works fine if extension 1001 calls 1002 directly. Can anyone provide some light of where could be the problem ??<br>Many thanks in advanced.<br><br>Best Regards,<br>Choon-Chuah Sim<br><br><br>

2 REPLIES
Anonymous
N/A

Re: Cisco IP IVR forward calls to Unity

Sounds like the calls going through IP IVR have different forwarding information than calls placed directly to the phone. What's the version of the TSP? We'll probably recommend contacting TAC to set traces for the TSP.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Cisco IP IVR forward calls to Unity

Hi Steve,
i'm working with Sim for this case.
the TSP ver is 3.0.0.7

.nurmawan

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