Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco IP Manager Assistant.

Hii experts,,

Can any one help me in how Cisco IP Manager Assistant works and how to configure is with CCM 6.0.

Many thanks for you Continuously support.

1 REPLY
Cisco Employee

Re: Cisco IP Manager Assistant.

Hi!

The idea of IPMA is to allow managers and assistants work together. For example, an assitant will be able to intercept calls that go to a manager's phone and the manager can user couple of modes such as DND and iDivert. The assistant has a GUI interface to monitor the manager's phone.

Basically IPMA can be configured in 2 ways:

-Shared line support: here both, the manager and the assistant share a same DN.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsipmasl.html

- Proxy line support: A proxy line specifies a phone line that appears on the assistant Cisco Unified IP Phone. Assistants use the proxy lines to manage calls that are intended for a manager.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsipma.html#wp1071190

HTH, if it does please rate :)

Regards, Tere. If you find this post helpful, please rate! :)
482
Views
5
Helpful
1
Replies