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cisco ip phone 7960 cannot connect to call manager express

The 7960 ip phone seems not to connect to the call manager express

router and i have already put the firmware and configured the tftp

server,the rest of the phones the 7911`s are all working ok,i have tried

to reset the phone but it doesnt respond to the # key so as to reset to

factory defaults.

I have tried all the options of resetting it but to no avail.

could someone give me some techie tips on this ? could it be a hardware issue ?? please assist.

1 REPLY
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Re: cisco ip phone 7960 cannot connect to call manager express

Go to the phone and check if the TFTP server is correct (should be the CME IP address). Also check the DHCP address.

Resetting 7900 Series IP Phones to Factory Defaults:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

Check the bug:

CSCed93627: Not able to reset 7970 back to factory defaults

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