Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cisco Ip Phones service failed after AD integration

Hello ,

We have integrated the Call-Manager with Active-Directory and now we can connect trough the CCMUSER page . Everything is ok .

But we have already a problem with the Ip phone service (e.g. Fast dial )

When we try to connect , we received this message

Error: -7ffbffff : user (BSI) was unable to be validated


Error : -7ffbffff:User ( Simpson Bart) was unable to be validated .

Have someone a idea ?


  • Other Collaboration Voice and Video Subjects
Cisco Employee

Re: Cisco Ip Phones service failed after AD integration

Whenk you login to ccmuser are you using your password or your PIN. Can you log into ccmuser with userid and PIN?

Thank you,


New Member

Re: Cisco Ip Phones service failed after AD integration

to log in the ccmuser page , we must use the entire name like ksiazek olivier . The used id is not more valid ( oks ) .

I see in the forum that Call-Manager that in the new version of Call-Manager version 3.1.3 , we will can log on again with the samaccountname.

I think that problems is with the procedure xmlPDdefine.asp and the others who called the parameter UserID :



// Copyright ©2001 Cisco Systems Inc. All rights reserved.


// File: xmlPDDefines.asp

// Author: KPC

// Purpose: Shared values across all the Personal Directory files


var lblIndex = "Index";

var lblType = "Type"

var lblEntryID = "EntryID";

var lblName = "Name";

var lblCtrlNew = "New";

var lblCtrlMod = "Modify";

var lblCtrlDel = "Delete";

var lblCtrl = "Control";

var lblUnassigned = "(Unassigned)";

var lblUnknown = "?Unknown?";

var lblLast = "Last";

var lblFirst = "First";

var lblDisplay = "Nickname";

var lblEMail = "EMail";

var lblHome = "Home";

var lblWork = "Work";

var lblMobile = "Mobile";

var lblkeyExit = "Exit";

var lblkeyBack = "Back";

var lblkeyNext = "Next";

var lblkeyCancel = "Cancel";

var lblkeyDial = "Dial";

var lblkeyEdit = "Edit";

var lblkeyFastDial = "FastDial";

var lblkeyAssign = "Assign";

var lblkeyRemove = "Remove";

var lblkeySelect = "Select";

var lblkeyNew = "New";

var lblkeyDelete = "Delete";

var lblkeySearch = "Search";

var lblkeyOK = "OK";

var FD_OBJ_CNT = 3;

var FD_OBJ_DN = 0;

var FD_OBJ_DESC = 1;

var FD_OBJ_ID = 2;

var ParamUserId = "UserID";

var ParamUserPin = "UserPin";

var ParamPreDial = "PreDial";

var serverIP = Request.ServerVariables("LOCAL_ADDR");

Response.ContentType = "text/xml";

Response.Buffer = true;

var nLines = 99;

var nOutSideLen = 7 //characters

var bDebug = false;

function makeSafeHttpString(szString)


szString = szString.replace(/&/g, "&");

return szString


function validateUser(szUserID, szUserPin)


var PABEntryList = Session("PABEntryList");

var PFDEntryList = Session("PFDEntryList");

if( PABEntryList )




//ValidateUser() will throw an exception if an error occurs


if( PFDEntryList )



else if( PFDEntryList )







function getBaseURL()


var scriptName = Request.ServerVariables("SCRIPT_NAME") ;

var endloc = String(scriptName).lastIndexOf("/") ;

var baseURL = "http://" +

String(Request.ServerVariables("SERVER_NAME")) +

String(scriptName).substr(0, endloc + 1) ;

return baseURL ;



This widget could not be displayed.