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Cisco IP Softphone app doesn't Uninstall

I am having a problem unistalling the IP Softphone application from my PC. It shows up in different placed on my machine from when I had to re-load or re-install. How can I get rid of ALL copies of the softphone app? When I run the un-install it asks if want to unload all parts of the Softphone but I still find older version and multiple versions in different files even after the uninstall.


Re: Cisco IP Softphone app doesn't Uninstall

I guess, this is due to improper install/uninstallation. It seems that some of the files still exist even after uninstallation. The best way to clean this up is to

1. Go to control Start->Settings->Control Panel-> Add remove programs . Remove both the Cisco IP Softphone and the Cisco TSP applications one after another.

2 .Delete the folder for Softphone from C:\Program Files\Cisco IP Softphone

3. Also delete the folder containing uninstall information by finding only the files related to softphone from C:\Program Files\InstallShield Installation Information

check for the entry "Appname=CiscoIPSoftphone" in the setup.ini file .

4.Remove registry entry for Softphone

5.Restart the PC

6.Re-install the SoftPhone.

This should help.

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