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Cisco IVR Upgrade Path

We purchaced a Call Manager a couple of years ago that came with CCM Ver 3.1. We also purchased the IVR application at that time, but we did not implement it. We recently upgraded the Call Manager to 3.3(3) SR 3 and have a need for the IVR. I have searched Cisco's web site and haven't been able to find a definitive upgrade path for the IVR, and I'm relatively certain that our current version won't work correctly with 3.3(3) SR 3. Can anyone help me out here?

Thanks,

Jack Farrer

Critical Network Solutions

1 REPLY
Cisco Employee

Re: Cisco IVR Upgrade Path

You are correct. If you got your IVR with CM 3.1 it is more than likely 2.2. You need IP IVR 3.0.3a or higher. You can't download from CCO and need to order.

Here is the compatibility matrix for CallManager.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

Good Luck

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