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Cisco Operations Manager

I have an issue to setup synthetic tests for a customer.

Because of a bug in cube software we occasionally see that incoming calls are not possible before we choose another active cube gateway or restart the inactive cube gateway.

The issue is that we do not get an alarm when this problem occurs and we will not be able to detect the outage which affects all phones in this specific company.

My goal is to setup a synthetic end-to-end test from Cisco Operations Manager to perform random test calls to the customers call center numbers or main numbers. E.g. I would like to setup a test where incoming calls can be tested for success or not.

I am not sure if that is possible at all or if there would be some other ways to work around this.

Cisco Operations Manager 8.6