I do agree in the one stop shop idea, to a point. (If cisco had a CRM, Workforce Management or a Dialer application that only worked on a cisco data network, that would be ridiculous ? ) Why should my data transport dictate my application pick ??
Also, when comparing IPCC/Unity to Avaya's contact centerand messaging solutions hate to say it but cisco falls short, especially in the contact center arena. I had IPCC Enterprise for many agents and have now migrated over to avaya for many reasons.(this is my opinion, and i'am sure others will disagree)
My point being competitive information is just that, competitive information that is slated towards cisco. and by the way my cisco AM shared that information about avaya and you know what? all the information was very outdated and provided unfair representation of the avaya product.. my 2 cents
It's always a good idea to have an open mind and look at thinks in more detail, and not discount because you are not familiar with it.You might learn something new :)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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