I am looking for documentations that will show me how to set 3661 router to work with IPCC. I am using CM 3.1.2a, ICM 4.6.1 and IPIVR 2.2.1.
Thanks for your help.
I could be wrong but as far as I know it is just a standard h.323 gateway to call manager.
Here is a link for that:
There is actually a forum just for Contact Center it is under voice and video. You might want to try that forum to be sure.