Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco Softphone

Hi

I'm installing cisco softphone 1.3 in callmanager 3.2.3, with some phones I get one way audio, i repeated the procedure on installing the softphone but i still get the same one way audio

what else can i do ?

3 REPLIES
Green

Re: Cisco Softphone

Check the Network Audio Settings under Softphone

Settings|Audio Tab|Network Audio Settings.

Verify the correct IP address.

Using a VPN connection?

http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a0080094ed1.shtml

New Member

Re: Cisco Softphone

I reviewed the configuration and everything is OK,

I'm using VLANs, I still can't fix the problem,

New Member

Re: Cisco Softphone

99.9% of the time, one-way audio is a routing issue. Try a couple things:

On the PC, ping the CCM, see if you get a response.

On the CCM, ping the PC, see if you get a response.

If either of those fail, it's a routing issue. Try doing some traceroutes from/to the same src/dest. In the traceroute, you may be able to see where the routing fails.

If both are successful, then there could be something else.

Let us know.

110
Views
0
Helpful
3
Replies
CreatePlease to create content