Cisco Softphone

[ALNAP_CISCO]

Hi

I'm installing cisco softphone 1.3 in callmanager 3.2.3, with some phones I get one way audio, i repeated the procedure on installing the softphone but i still get the same one way audio

what else can i do ?

[gogasca]

Check the Network Audio Settings under Softphone

Settings|Audio Tab|Network Audio Settings.

Verify the correct IP address.

Using a VPN connection?

http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a0080094ed1.shtml

[ALNAP_CISCO]

I reviewed the configuration and everything is OK,

I'm using VLANs, I still can't fix the problem,

[loevans]

99.9% of the time, one-way audio is a routing issue. Try a couple things:

On the PC, ping the CCM, see if you get a response.

On the CCM, ping the PC, see if you get a response.

If either of those fail, it's a routing issue. Try doing some traceroutes from/to the same src/dest. In the traceroute, you may be able to see where the routing fails.

If both are successful, then there could be something else.

Let us know.