Cisco TSP 4.1 Unable to dial when Handsfree Disabled

[awyle]

Hi,

Has anyone come across the following issue with the new CallManager TSP?

The issue is when a phone has handsfree disabled you can not call via the TSP.

To make a call before the user went off hook and ended the call and then was able to call from Outlook.

This worked from the old 3.3 TSP but since upgraded to the new 4.1 TSP it doesn't work.

Any Ideas?

Ta

Gus

[thomas.chen]

You must upgrade the Telephony Application Programming Interface and Java Telephony Application Programming Interface (TAPI/JTAPI) client software on any application server or client workstation on which TAPI/JTAPI applications are installed. If you do not upgrade the TAPI/JTAPI client, your application will fail to initialize.

The following information applies if you have integrated a Cisco Unity system with Cisco CallManager. TSP makes the voice-mail ports available to Cisco Unity. To ensure that Cisco Unity integrates properly with Cisco CallManager, you may need to upgrade the TSP that is integrated with the voice-messaging system. To ensure that you upgrade to the appropriate TSP release, refer to the Cisco CallManager Compatibility Matrix.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_table09186a0080531eb8.html