Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

You may experience some slow load times, errors, and slight inconsistencies. We ask for your patience as we finalize the launch. Thank you.

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started.

Cisco TSP error - Caught ArrayException! Error ID = 7, Index = 1000

Our TAPI application monitors a set of Call Manager RoutePoints. At high call volumees (50-100 calls/min), over a period of time, the RoutePoint gives a fast-busy tone and all the new and old calls are dropped. There are no TAPI events on the RoutePoint after this. The TSP shows the following error when this happens:

14:33:18.122 CiscoTSP001.tsp| CSelsiusTSPCallList::GetNewCall() *ERROR* Caught ArrayException! Error ID = 7, Index = 1000, Description: access out of bounds

09/08/2003 14:33:18.122 CiscoTSP001.tsp| CSelsiusTSPLine::NewCallEvent() line Id=0x000009FE *ERROR* Unable to allocate call. Closing line.

This seems like a bug in the TSP? Is this a known error? Are there any fixes to it?

This has happened over an over in our testbeds.

We are using CCM 3.3 on a 1125 MHZ, 528 MB RAM machine. The TSP machine is 1 GHZ dual CPU with 1 GB Ram. All the tests are ran under lab environment with less than 10 phones connected.

  • Other Collaboration Voice and Video Subjects

Re: Cisco TSP error - Caught ArrayException! Error ID = 7, Index

Check this out to find some troubleshooting information: