Cisco Unity Connection Unable to transfer call to User via SIP integration

[Nguyen KeThuc]

Hi all,

I am testing Cisco Unity Connection 7.0 with SIP integeration with CUCM. So, I can call to huntpilot and one message :''...dial extension anytime...' I press 2000 which is user in Unity Connection. Then, another message plays " ...user 2000 is not available.."'. I also test with some users, the issue are same.

If I call to huntpilot with SCCP integration, everything is ok.

Any help?

Thanks,
Thuc

[George Thomas]

Could you verify the Calling search space under the Inbound calls section and make sure the CSS has access to the extension you are trying to reach?

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[Nguyen KeThuc]

Hi Thomas,

I checked the CSS for Inbound call. It is correct but still not be transfered. So, When I set "Rerouting Calling Search Space" properly, the transfer is ok.

Anybody explain to me when the message plays " ...user 2000 is not available.."' is played?

Thanks,

Thuc