I have a customer who we are setting up 10 different call flows using call handlers. He wants to know using the Unity if there is a way to route the calls by DNIS digits to a sales person. Is there any way this may be done without purchasing IVR on CCX.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...