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Community Member

Cisco Unity Express and CUCM 6.1

Hi there,

I'm trying to configure CUE. On the configruation page I entered the "Web User Name" and "JTAPI User Name". The "JTAPI User Name" login is successful while I get an error message that "Web User Name" login has failed. I've tried to make another "Web User Name" on the CUCM 6.1 but it didn't help. I can ping the CUCM 6.1 from the Cisco Unity engine.

Can anyone give me a hint how I can tackle this issue?

Thanks.

5 REPLIES
Bronze

Re: Cisco Unity Express and CUCM 6.1

web user name is the admin username when you log into the CCM. the JTAPI is the application user name.

so for the webuser use the admin user and for the JTAPI, the application user

Re: Cisco Unity Express and CUCM 6.1

have a look at the following link which is helpful for ur config :

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml

good luck

if helpful Rate

Community Member

Re: Cisco Unity Express and CUCM 6.1

Thanks for the link but the issue hasn't been solved.

I'm still getting an error message "Web login failed". On the CUCM, the CTI Ports are Registered. There is no issue with JTAPI user, but it can login to the CUCM. I hope that someone can help me with this issue.

Thanks.

Community Member

Re: Cisco Unity Express and CUCM 6.1

What version of CUE?.

Check if "Cisco AXL Web Service" is enabled on CCM. Then try with CCM Admin user/password.

Community Member

Re: Cisco Unity Express and CUCM 6.1

Hi there,

I reinstalled the CUE and it's working now.

Thanks for your reply.

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