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New Member

Cisco Unity Express Version 2.2

I am attempting to use the auto attendant to do the following. 8 am - 5 pm to ring and keep ringing to an extension and then after 5 pm to goto the menu.

currently I have this setup with the default script. I have the number going to a person and if she misses it then it goes to the AA. problem is they want it to keep rining. I can easly fix that but then after 5 pm it will not goto the AA.

I was wondering if anyone had suggestions or sample scripts I can attempt to review. I am not or I should say do not know anything about this scripting for AA.


Cisco Employee

Re: Cisco Unity Express Version 2.2

Why not just take call forwarding off the phone? Then it'll keep ringing. Usually, what would happen is that you would route the call to CUE first. It would look at the time and if it's regular business hours, send the call to the phone. If it's outside those hours, it'll play the greeting and whatever else is in the AA.