Tell us more about your network, goals, and requirements. How many phones? How many sites? How many voice mail boxes will you need? Do you have a separate voice mail system already that you'd like to keep?
What sort of connections to your voice provider do you require, e.g. PRI, analog trunks, etc.? Do you need to connect to PBXs from other vendors?
What Cisco solution was suggested, CallManager or CallManager Express?
We need more information in order to make an informed recommendation.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...