04-29-2009 02:40 AM - edited 03-13-2019 06:18 PM
Hi all,
I just purchased a brand new WIP310 phone. I followed User Guide instructions on how to join the phone to a wireless network but I always get a "failure connecting to the router" message. I do have a CISCO 1841 with HWIC-AP-G-E card and I created an open SSID for the phone. The SSID is actually not broadcasted, but I get the same failure message from the phone even when the SSID is broadcasted. The SSID is completely open, no security at all. I tried switching the Dot11Radio Interface to any possible radio channel, from 1 to 13. Again same result. The phone is running firmware 5.0.8 and when I try to upgrade it, I get a success message from the gui, but rebooting the phone always shows the same old firmware. Any idea? I even tried several Access Point with the same bad result. Thanks
01-07-2010 02:41 PM
Hi drughetto,
I have just received my new WIP310 and I am experiencing exactly the same connection problems. Every AP I try to connect to manually gives me the 'Failed to connect to router' message.
How did you resolve this issue?
Thanks,
Marco.
01-08-2010 12:45 AM
Hi Marco,
actually it took me quite a long time to understand what the problem was. I found that on my CISCO AP i had to put "payload-encapsulation dot1h" on the radio interface to get the WIP310 communicate with the AP.
By the way It seems to me that the phone is a little buggy from the wireless point of view. Sometimes i have to try several times before getting the phone connected to the AP. Once the phone gets connected it's pretty stable, but getting it connected it's a nightmare :-)
Try with the above ption if you have a Cisco AP. Also try different channels on the AP...it might help
Hope this will help you
regards
Nicola
01-09-2010 05:23 AM
Hi Nicola,
Thanks for taking the time to reply to my query.
I also managed to get it working (eventually) by using a completely different AP. I am now using my old Linksys WRT54G and it connects ok.
Next problem; trying to get connected to my SIP provider Voipcheap.com ! It cannot register and the documentation for the WIP310 is extremely limited...
So far I am quite disappointed with this product.
Thanks,
Marco.
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