I have 130 users who have voice mail only. I set up them up with a cti route point and a voice mail box in unity. Since I created these I have been receiving the following warnings in the event log on Unity server(version4.0(4)SR1):
Cisco Unity-CM TSP device 19 (Cisco Unity port 16): An attempt to turn ON the message waiting indicator (MWI) for extension 9124 received no response from Cisco CallManager. The MWI ON Extension setting is 8970.
Step 1 In the Cisco Unity Administrator, go to the appropriate Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, one row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If necessary, you can also modify this row.
Step 4 Enter the appropriate extension in the Extension field of the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9.
â¢Enter letters a through z (SIP integrations only).
â¢Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
â¢If the extension that you enter is intended to light an MWI on a phone that requires a different lamp code than the phone associated with the primary extension, verify that your phone system is programmed to support multiple lamp codes.
â¢MWIs are enabled for all rows in the table.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
Step 7 To disable an MWI for an extension, do the following procedure.
I tried deleting the extensions but then when I run db walker I get the following error:
1438:(error) No MWI devices found for this subscriber. This is an unusual error to encounter on a production system.
You will need to delete and recreate this subscriber. If you cannot delete the subscriber in the SA directly you can remove this subscriber's row from the Subscriber table in the UnityDB database in SQL.
If you are uncomfortable editng SQL directly, please contact TAC. Be sure to get a backup of your system using DiRT before editing anything in SQL on your own.
Any other suggestions?
I guess I should just put up with the TSP warnings.
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