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scottiptel
Level 1
Level 1

‎12-20-2002 01:49 PM - edited ‎03-12-2019 10:03 PM

I have configured a call routing rule which attempt transfers for a call handler which has standard greeting action transfer to extension 1 and closed greeting action transfer to extension 2. In all the circumstances the closed greeting action is not working.

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oliviers
Cisco Employee
Cisco Employee

‎12-20-2002 02:01 PM

Is the alternate transfer rule for that CallHandler enabled?

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scottiptel
Level 1
Level 1
In response to oliviers

‎12-20-2002 02:16 PM

How to apply that

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lindborg
Cisco Employee
Cisco Employee
In response to scottiptel

‎12-20-2002 03:16 PM

The "Call Handler Settings" section of the administration guide is where you should start:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag313/sag_0200.htm

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